Membership

To belong to NeonCashback.com you must be a resident of the UK, and be aged 13 or over and your parents must accept these terms and conditions. You will be allowed just the one account and we will only pay cash back on one account per person.

In the event that an account is dormant for a period exceeding 12 months then we reserve the right to terminate that account. 

The NeonCashback.com cashback scheme is for the sole use of individuals acting in their private capacity and is not for commercial purchases.

If we suspect fraudulent or suspicious activity we reserve the right to place an account on hold or suspend transactions.

Cashback rewards process

As a member of NeonCashback.com you will earn a percentage cashback reward from retailers displayed on our website. We will make every effort to ensure cash back offers are correctly illustrated.

You must be logged into our site and use our links to the retailer’s site to be eligible for cashback. 

Any goods or services ordered by you involve a contact made with the retailer and not with NeonCashback.com. This means that, if you have any complaints about what has been provided to you, or any delay in delivery to you, this must be followed up with the retailer and not NeonCashback.com.

You become eligible for cashback when the retailer confirms the purchases and this is something which is determined entirely by the retailer. Depending on their returns policy this will normally be done within 45 days. However, some retailers may take upwards of 90 days. Where there is any exceptional delay on the part of the retailer, this is not something for which we are liable but we will do what we can to ensure your cashback is made available with the minimum delay.

If the sale results in a refund or is cancelled the cashback payment will not be made.

Where cashback has been paid out to you, but the transaction has later been reversed by the retailer or cancelled by you for whatever reason, we reserve the right to deduct the cashback amount from your NeonCashback.com account.

Tracking

Transactions are electronically tracked and reported back by the retailer. We can not be responsible if for any reasons retailers are not correctly reporting sales to us or reporting back at all. We will, however, use all reasonable endeavours to ensure correct reporting by retailers though we cannot accept liability if they fail to do so.

All retailers’ transactions are logged through the use of cookies. It is your responsibility to ensure that you turn your cookies on with your browser and to ensure that the security software on your computer does not block cookies. If you do not wish your cookies to be available to us, please advise us in writing at the address at the end of this document.

Cashback payment schedule

If the amount owing to you is more than £10, your cashback payment will be paid to you 30 days in arrears. Account balances under this amount will be carried forward to the next month. Cashbacks will only be paid out to Neon cards – if you do not hold one of these cards we will send you one for free when you achieve your first £10.00 cashback subject to separate terms and conditions and parental consent.

Should a retailer delay payment or cease trading then we will make every effort to recover your cashback however we make no guarantees to payment until funds have been received from the retailer, their agents or any party acting on their behalf.

Website changes

The content of this website and of the terms and conditions are subject to change at any time. We would advise you to make regular visits even if you are not intending to make a purchase.

Third party websites

We are not responsible for the content or availability of any of the third party websites that link from our website.

Disclaimers

We cannot be held responsible for any failure in the system of communication between customers and ourselves, of whatever type or for whatever cause, which is beyond our reasonable control. In any such case, the risk must remain entirely with the customer who is seeking to make use of the system.

Privacy policy

Collinson Latitude Limited (details of which are set out in the ‘site operator information’ section below) is the data controller of all data submitted on this website. Will treat your information:

• as confidential and will only disclose the same in the circumstances set out below; and,
• in accordance with data protection and privacy legislation from time to time in force in England and Wales.

 

When you use this website, we may ask you to input personal details about yourself, including your name, gender, address, email address and year of birth.

We will use your personal information for the following purposes:

• to administer this website;
• for the purposes of the proper functioning of the NeonCashback.com scheme;

 

As we are operating this website on behalf of E.Z. Pay Limited (details of which are set out in the ‘site operator information’ section below), we will also pass on your details to E.Z. Pay Limited, who will also treat all of your personal information:

• as confidential and will only disclose the same in the circumstances set out below; and,
• in accordance with data protection and privacy legislation from time to time in force in England and Wales.

 

E.Z. Pay Limited will use your personal information (by telephone, post, email, SMS or other electronic communication methods) to:

• contact you in relation to your Neon card (including card applications); or
• notify you of other products and services that may be of interest to you (unless you have objected).

If you do not wish your data to be used to notify you of other products and services that may be of interest to you, please write to: EZ Pay Customer Services Team, PO Box 100, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-Lyme, Staffordshire, ST5 9QD.

Site operator information

This website is operated by Collinson Latitude Limited on behalf of E.Z. Pay Limited. Collinson Latitude Limited is a company registered in England and Wales with company registration number 6708136 and its registered office at 17 Devonshire Square, London, EC2M 4SQ. E.Z. Pay Limited is a company registered in England and Wales with company registration number 06778242, with its registered office at Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-Lyme, Staffordshire, ST5 9QD.

Governing law

These terms and conditions are subject to the Laws of England and Wales whose courts shall have the sole right to determine any dispute which might arise.